Jackpotraider Privacy Policy

This Privacy Policy applies to jackpotraider.com, operated by Three Cats B.V., a company incorporated in Curaçao (registration number 164649) with a registered office at Schottegatweg Oost 10, Unit 1-9, Bon Bini Business Center, Willemstad. It describes the personal data we collect from players and site visitors, the purposes for which we process it, and the rights available to you. Jackpotraider holds Certificate of Operation OGL/2024/969/1019 issued by the Curaçao Gaming Authority (CGA), and our data-handling practices reflect the obligations that licence imposes alongside our own published commitments.

What information we collect

We collect personal data across several categories depending on how you interact with the site. At account registration we collect your name, date of birth, residential address, email address, and phone number. During identity verification we collect copies of government-issued identity documents (passport or national identity card), proof of address such as utility bills, copies of payment cards or e-wallets used to deposit, and, where required, a selfie held alongside the identity document. We also collect gameplay data including deposit and withdrawal amounts, bet history, session times, and game selections. Device and network data, including IP address, browser type, operating system, and device identifiers, are recorded automatically when you access the site. Cookies and similar technologies are used for site functionality and analytics, as described in our Cookie Policy.

How we use your information

We process your personal data to provide the service: creating and maintaining your account, processing deposits and withdrawals, and enabling gameplay across casino, live casino, and sportsbook verticals. We use identity and financial data to meet our regulatory obligations under the CGA licence, including age verification, KYC checks, anti-money laundering monitoring, and transaction screening. Device and session data are used for security purposes and fraud prevention. Where you have opted in, we use your contact details to send marketing communications; you may withdraw that consent at any time by contacting support.

Payment processing is handled by Pointissimo Digital Ltd, a wholly owned subsidiary incorporated in Cyprus (registration number HE 452086), based at Ischyron 24, Kato Polemidia, 4151, Limassol, Cyprus. We share identity and verification data with third-party KYC and identity verification providers engaged to carry out those checks on our behalf. We may disclose data to the Curaçao Gaming Authority and to law enforcement or other competent authorities when required by applicable law or regulatory instruction. Customer data is not sold to third parties.

Data retention

We retain personal data for as long as your account is active and for a period after closure sufficient to meet our regulatory, legal, and financial record-keeping obligations under the CGA licence and applicable anti-money laundering requirements. In practice this means account and transaction records are kept for a minimum of five years following account closure. Certain categories of data, such as KYC documents, may be retained for longer where a specific regulatory or legal obligation requires it.

Your rights

You have the right to request a copy of the personal data we hold about you. You may ask us to correct inaccurate or incomplete data. You may request erasure of your data where no regulatory or legal obligation requires us to keep it. You have the right to restrict or object to certain processing activities. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal. You also have the right to receive your data in a portable format where technically feasible. To exercise any of these rights, contact us using the details below.

Contact us

Privacy queries and data subject requests can be directed to our support team by email at [email protected] . No separate Data Protection Officer has been named for this operator; all privacy-related correspondence should be addressed to the support team at that address. We will acknowledge your request and respond within a reasonable period.