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Jackpotraider Responsible Gambling

Gambling is entertainment. This page sets out the tools available on your account, the external organisations you can contact for support, and how to reach us directly. Jackpotraider operates under a Certificate of Operation issued by the Curaçao Gaming Authority (licence OGL/2024/969/1019, held by Three Cats B.V.), and responsible gambling obligations form part of that licence framework. If any of the information below is relevant to you, act on it.

Our commitment

Jackpotraider operates under the Curaçao Gaming Authority and holds an active Certificate of Operation (OGL/2024/969/1019). Accounts are open to players aged 18 and over, or older where a player’s own jurisdiction sets a higher minimum age. Every page on the site carries a footer notice that gambling can be addictive and that play should be responsible.

Tools available

Several controls are available directly on your account. You do not need to contact support to set most of them.

  • Loss limits: set a cap on how much you can lose over a defined period. You can adjust this from the Responsible Gaming section of your account.
  • Self-exclusion: request this through support and your account is closed immediately. We make reasonable efforts to prevent a new account being opened on the same details.
  • Account closure: send a written request to [email protected] and all funds on the account are returned.
  • Cooling-off periods: if you are in a cooling-off period at the time of a win, no prize is awarded for that period.
  • Withdrawal visibility: your current withdrawal limit is shown in the Withdrawal section of the Cashier at all times, so you can see exactly where you stand.

If you want to talk through which control fits your situation, live chat is available 24/7 from the launcher pinned to the bottom-right of every page.

Signs to watch for

These patterns can indicate that gambling has moved outside its intended place in your life.

  • Chasing losses by placing further bets to recover money already lost
  • Spending more time or money gambling than you planned before you started
  • Gambling affecting time with family, friends, or work
  • Borrowing money, or using funds set aside for bills, to fund gambling
  • Feeling restless or irritable when you are not gambling
  • Keeping your gambling activity hidden from people close to you

If more than one of these applies, the organisations listed below can help.

Where to get help

These organisations offer free, confidential support and are independent of Jackpotraider.

All four services are available without charge. GamStop allows you to self-exclude across multiple operators at once using a single registration.

Contact us

To request self-exclusion, set limits, or ask any question about your account, contact our support team by email at [email protected] or via live chat, which runs 24/7. Self-exclusion requests result in immediate account closure. For anything that cannot be resolved by support, complaints are escalated within the organisation and, if still unresolved, can be referred to CADRE, our independent alternative dispute resolution body, whose service is free to you and whose decisions bind us.